Last updated: 18/11/2025
Merkabah Management Systems (MMS)
ABN: 56498092199
1. Acceptance of Terms
By accessing this website, enrolling in training, purchasing products, or engaging in any service provided by Merkabah Management Systems (“MMS”, “we”, “us”, “our”), you agree to be bound by these Terms & Conditions.
If you do not agree, please discontinue use of our website and services.
2. Services Provided
MMS provides a range of products and services including (but not limited to):
MMS reserves the right to update, modify, or discontinue any service at any time.
3. Eligibility
To engage in our services, you must:
By using our services, you confirm that all information provided is accurate and truthful.
4. Pricing, Payments & Billing
4.1 Pricing
All prices are listed in AUD unless stated otherwise.
Prices may change at any time at our discretion.
4.2 Payments
We use secure third-party payment processors such as:
We do not store full credit card details.
4.3 Taxes
Where applicable, prices may be subject to GST.
5. Training Enrolment & Access
When you enrol in a course, you are purchasing a non-transferable licence to access the training materials.
You agree that:
MMS reserves the right to suspend or remove access if we detect misuse.
6. Refunds & Cancellations
We adhere to Australian Consumer Law and aim to be fair and transparent.
6.1 Refund Eligibility
Refunds may be granted when:
6.2 Non-Refundable Items
Refunds do not apply if:
6.3 Events & Workshops
For in-person or online events:
You may request a credit or transfer depending on availability.
7. Intellectual Property
All content provided by MMS - including text, images, diagrams, videos, logos, branding, frameworks, course content, downloads, and training materials - is protected under Australian copyright law.
You agree not to:
You may:
All rights remain with MMS.
8. User Obligations
You agree to use our website and services responsibly.
You must not:
Any misuse may result in suspension or legal action.
9. Limitation of Liability
To the fullest extent permitted by law:
Nothing in this clause excludes your rights under Australian Consumer Law.
10. Links to Third-Party Sites
Our website may include links to external websites, partners, and tools (e.g., AI Certs, LMS portals, CRM systems).
We are not responsible for:
You access third-party sites at your own discretion.
11. Account Security
If you create an account with us, you are responsible for:
Notify us immediately of any suspected breach.
12. Termination of Service
We may suspend or terminate access if:
You may also request cancellation at any time.
13. Governing Law
These Terms & Conditions are governed by the laws of New South Wales, Australia, and any disputes shall be resolved under NSW jurisdiction.
14. Changes to These Terms
We may update these Terms at any time.
Updates will be posted on our website with the revised date.
Your continued use of our services constitutes acceptance of the updated terms.
15. Contact Us
For questions or concerns regarding these Terms:
Merkabah Management Systems (MMS)
Email: mathieu@merkabahms.com.au
Phone: 0478 609 661
Website: www.merkabahms.com.au
Last updated: 18/11/2025
Merkabah Management Systems (MMS)
ABN: 56498092199
1. Our Commitment
Merkabah Management Systems (“MMS”, “we”, “us”, “our”) is committed to fairness, transparency, and compliance with the Australian Consumer Law (ACL).
We aim to provide high-quality training, consulting, digital products, and enterprise frameworks.
If something goes wrong, we’re here to fix it.
2. Your Rights Under Australian Consumer Law
Under the ACL, you are entitled to a refund or replacement if a service or product has a major failure, including:
Services must be delivered with:
We honour all obligations required by law.
3. When Refunds Are Provided
You may be eligible for a refund, credit, or alternative remedy when:
3.1 Training & Courses
3.2 Digital Products
Given the nature of digital goods, refunds apply only if:
3.3 Consulting & Enterprise Services
Refunds or partial refunds apply if:
3.4 Events, Webinars & Workshops
Refunds may be issued if:
4. When Refunds Are Not Provided
In line with standard business practice and the ACL, refunds are not issued for:
❌ Change of mind
❌ Change in personal circumstances
❌ Deciding the course is no longer relevant
❌ Failure to complete the training
❌ Purchasing a digital product and later regretting it
❌ Not using the service after purchasing it
❌ Access already granted and used
This includes:
5. Processing Refunds
To request a refund, contact:
Email: mathieu@merkabahms.com.au
Phone: 0478 609 661
Include:
Refund requests will be assessed within 7–14 business days.
If approved, refunds are processed back to the original payment method.
6. Credits, Transfers & Rescheduling
Where a refund does not apply, we may offer:
This is assessed on a case-by-case basis with fairness and goodwill.
7. Duplicate Payments & Billing Errors
If you were charged twice or charged incorrectly, we will issue a full refund immediately once verified.
8. Cancellations by MMS
If MMS must cancel, postpone, or significantly modify a service:
You can choose the option that suits you best.
9. Dispute Resolution
We aim to resolve issues quickly and respectfully.
If you are not satisfied with the outcome, you may contact:
NSW Fair Trading
or
The Australian Competition and Consumer Commission (ACCC)
as part of your ACL rights.
10. Contact Us
For all refund, billing, or access issues:
Merkabah Management Systems (MMS)
Email: mathieu@merkabahms.com.au
Phone: 0478 609 661
Website: www.merkabahms.com.au
We are always happy to help.
Merkabah Management Systems
Blue Mountains & Hawkesbury REGIONS-nsw, australiA
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