Privacy Policy

Last updated: 18/11/2025
Merkabah Management Systems (MMS)
ABN: 56498092199

1. Purpose of this Policy

This Privacy Policy outlines how Merkabah Management Systems (“MMS”, “we”, “our”, “us”) collects, uses, stores, and protects personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and relevant state/territory legislation.
By accessing our website, digital products, training, consultancy services, or engaging with us in any way, you agree to the terms of this policy.

2. What Personal Information We Collect

We may collect the following types of personal information:

Personal Identification

• Name
• Date of birth
• Phone number
• Email address
• Postal or billing address
   

Professional Information

• Company or organisation
• Job title or role
• Industry information
• RTO/education provider details
   

Training & Service Information

• Course enrolments
• Assessment submissions
• Certification records
• LMS or CRM usage data
• Client notes related to consultancy
   

Website & Digital Data

• IP address
• Browser type
• Cookies and analytics data
• Interaction with digital content
• Form submissions
   

Financial Information

• Payment information processed through third-party providers (we do not store full credit card details)
   

Sensitive Information (If Required)

We only collect sensitive information where necessary and with explicit consent - e.g., for RTO or training compliance records.
Sensitive information is handled strictly in accordance with APP 3 & APP 6.

3. How We Collect Personal Information

We collect information through:

• Website forms and registrations
• Training enrolment or onboarding
• CRM and LMS interactions
• Email or phone communication
• Events, webinars, and workshops
• Payment portals
• Cookies and analytics tools (e.g., Google Analytics, Meta Pixel, or similar)
   

Where reasonable, we collect information directly from you.
However, we may also receive information via partners, such as:

• AI Certs
• RTO partners
• Industry collaborators
• Government or regulatory systems (if required for training or compliance)
   

4. Why We Collect Personal Information

We collect and use personal information for the following purposes:

Training & Certification

• Course delivery
• Assessment management
• Issuing certificates
• Student support
• Compliance with training and education standards
   

Business Operations

• Providing consultancy and enterprise transformation services
• Client onboarding
• Contractual obligations
• Billing and payment
   

Marketing & Communications

• Email updates 
• Newsletters
• Promotional content related to MMS products or services
  (You may opt out at any time.)
   

Website & Platform Improvements

• Analytics and performance optimisation
• User experience enhancements
• Content personalisation
   

We do not sell, rent, or trade your information.

5. Disclosure of Personal Information

We may disclose your information to:

• Training partners such as AI Certs
• RTO partners (for enrolments or compliance)
• Technology platforms (CRM, LMS, Notion, Zoho, email tools)
• Payment processors (Stripe, PayPal, etc.)
• Legal, accounting, or IT providers assisting MMS
• Government or regulatory bodies when required by law
   

All third-party partners must comply with the Australian Privacy Principles.

6. Storage, Security & Data Protection

We take reasonable steps to protect your personal information, including:

• Encrypted cloud storage
• Password-protected systems
• Access control and permission-based user roles
• Secure payment gateways
• Regular system audits
   

While we take all reasonable precautions, no online system is completely secure.
You acknowledge the inherent risks of digital data transmission.

7. Overseas Data Storage

Some third-party systems we use may store information overseas (e.g., USA, Europe, Singapore).
We ensure these providers meet equivalent data protection standards.

8. Access to Your Information

You may request:

• Access to your personal information
• Corrections or updates
• Deletion (where legally permissible)
   

Contact us using the details in Section 12.

We will respond within a reasonable time, usually within 30 days, in accordance with the APPs.

9. Cookies & Online Tracking

Our website uses:

• Cookies
• Web beacons
• Analytics tools
• Advertising pixels
   

These help us improve performance, provide personalised content, and support marketing campaigns.
You may disable cookies through your browser settings.

10. Marketing Communications

By engaging with our services or subscribing via our website, you consent to receiving occasional updates.
You may unsubscribe at any time using the link provided in emails or by contacting us.

11. Complaints

If you believe your privacy has been breached:

1. Contact us directly so we can resolve the issue.
2. If unresolved, you may escalate to the Office of the Australian Information Commissioner (OAIC):
   www.oaic.gov.au | 1300 363 992
    

We take privacy concerns seriously and will respond promptly.

12. Contact Us

Merkabah Management Systems (MMS)
Email: mathieu@merkabahms.com.au
Phone: 0478 609 661
Website: www.merkabahms.com.au
Address: Blue Mountains & Hawlesbury Regions - NSW, Australia

13. Changes to This Policy

We may update this Privacy Policy periodically.
Any changes will be posted on our website with the revised date.

Your continued use of our website or services indicates acceptance of these changes.